FREQUENTLY ASKED QUESTIONS

No, we do not publish a price list as the cost of the produce changes on a weekly basis, we do however publish a product list.

Ordering is easy; simply fill in the online form and tell us your name, address, contact details, order, and your preferred collection or delivery day.

We deliver within a five-mile radius of Chester town centre.

We deliver Monday to Friday between 10am and 4pm. As we are a small business, we can’t offer delivery time slots.

Yes, there is a minimum spend of £20. If it is less than £20, a delivery charge of £1.50 will be payable.

No, you don’t need to be at home. You can advise us of a safe place to leave your box, be it with a neighbour, behind a bin, or in a shed.

Yes, provided we have the capacity to deliver your box on the preferred day.

Yes, just fill in the online order form in full, along with your preferred collection day, and we’ll have it ready and waiting for you. Minimum spend of £20.

Yes you can, whether it’s a dozen eggs or a pasta sauce, just list the items you require when placing your order.

No, although we do source organic produce when it is available and of sufficient quality. We would prefer to use local, independent suppliers when we can. Most of these growers use qualified methods in organic production, but due to the cost involved, they are not certified. We also have to consider the environmental impact of food miles and waste. The vast majority of our dry stock is organic and clearly labelled.

We source most of our produce from the markets in Liverpool and Manchester. You will appreciate that fruit and vegetables are seasonal, and subsequently, the source of their products (companies and countries) changes on a weekly basis. We are a small business, and we simply cannot check each company every week. We have, however, researched many of the producers. Predominantly, they use eco-friendly, qualified organic methods, but they do not stop the use of phytosanitary products in cases of need. We are happy with this, as food waste is bad for the environment. It may shock you to hear that we waste around a third of the food produced for human consumption!

No. The produce varies in price, size, and weight depending on what is available. Many items, e.g., bananas, potatoes, etc., are sold by weight, so the quantity will differ.

We offer a flexible service, so you can choose to have a delivery on whichever week suits you. To change your order, just let us know two days before your delivery day.

No, the contents of our set boxes are fixed. Some fruit and veg are seasonal and will therefore vary throughout the year. However, if you suffer from food allergies, please advise us and we will do our best to swap out the item.

Yes, if you wish to change the size of your box, simply email us 48 hours prior to your normal delivery day.

Yes, if you wish to pause your order, just email us 48 hours prior to your normal delivery day and tell us the date range.

Yes, just email us 48 hours prior to your normal delivery day.

Payments are made by bank transfer prior to delivery. Details will be supplied. You will receive a breakdown of the items and their cost with your box.

Yes, the boxes used for delivery are repurposed produce boxes.