Question 1

Do you have a price list?

Accepted Answer

No, we do not publish a price list as the cost of the produce changes on a weekly basis, we do however publish a product list.

Question 2

How do I place an order?

Accepted Answer

Ordering is easy; simply fill in the online form and tell us your name, address, contact details, order, and your preferred collection or delivery day.

Question 3

Where do ExSqueezeMe deliver to?

Accepted Answer

We deliver within a five-mile radius of Chester town centre.

Question 4

What time do ExSqueezeMe deliver?

Accepted Answer

We deliver Monday to Friday between 10am and 4pm. As we are a small business, we can’t offer delivery time slots.

Question 5

Is there a minimum spend for free delivery?

Accepted Answer

Yes, there is a minimum spend of £20. If it is less than £20, a delivery charge of £1.50 will be payable.

Question 6

Do I need to be at home when you deliver?

Accepted Answer

No, you don’t need to be at home. You can advise us of a safe place to leave your box, be it with a neighbour, behind a bin, or in a shed.

Question 7

Can I change my delivery day?

Accepted Answer

Yes, provided we have the capacity to deliver your box on the preferred day.

Question 8

Do you offer a click and collect?

Accepted Answer

Yes, just fill in the online order form in full, along with your preferred collection day, and we’ll have it ready and waiting for you. Minimum spend of £20.

Question 9

Can I add shelf items to my box order?

Accepted Answer

Yes you can, whether it’s a dozen eggs or a pasta sauce, just list the items you require when placing your order.

Question 10

Is all your stock organic?

Accepted Answer

No, although we do source organic produce when it is available and of sufficient quality. We would prefer to use local, independent suppliers when we can. Most of these growers use qualified methods in organic production, but due to the cost involved, they are not certified. We also have to consider the environmental impact of food miles and waste. The vast majority of our dry stock is organic and clearly labelled.

Question 11

Where do you source your produce?

Accepted Answer

We source most of our produce from the markets in Liverpool and Manchester. You will appreciate that fruit and vegetables are seasonal, and subsequently, the source of their products (companies and countries) changes on a weekly basis. We are a small business, and we simply cannot check each company every week. We have, however, researched many of the producers. Predominantly, they use eco-friendly, qualified organic methods, but they do not stop the use of phytosanitary products in cases of need. We are happy with this, as food waste is bad for the environment. It may shock you to hear that we waste around a third of the food produced for human consumption!

Question 12

Are the boxes always the same size/weight?

Accepted Answer

No. The produce varies in price, size, and weight depending on what is available. Many items, e.g., bananas, potatoes, etc., are sold by weight, so the quantity will differ.

Question 13

Do I have to order every week?

Accepted Answer

We offer a flexible service, so you can choose to have a delivery on whichever week suits you. To change your order, just let us know two days before your delivery day.

Question 14

Can I swap what’s in my box?

Accepted Answer

No, the contents of our set boxes are fixed. Some fruit and veg are seasonal and will therefore vary throughout the year. However, if you suffer from food allergies, please advise us and we will do our best to swap out the item.

Question 15

Can I alter my box?

Accepted Answer

Yes, if you wish to change the size of your box, simply email us 48 hours prior to your normal delivery day.

Question 16

Can I pause my regular box order (such as for a holiday)?

Accepted Answer

Yes, if you wish to pause your order, just email us 48 hours prior to your normal delivery day and tell us the date range.

Question 17

Can I cancel my box order?

Accepted Answer

Yes, just email us 48 hours prior to your normal delivery day.

Question 18

How do I pay?

Accepted Answer

Payments are made by bank transfer prior to delivery. Details will be supplied. You will receive a breakdown of the items and their cost with your box.

Question 19

Do you recycle/reuse boxes?

Accepted Answer

Yes, the boxes used for delivery are repurposed produce boxes.

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